Conflict is a normal part of human interaction, and yet conflict in organizations creates challenges for employees and managers alike and can undermine success. This workshop helps organizations, teams and leaders build skills and strategies for managing conflict effectively. The session looks at how conflict arises, how it escalates, and how people respond to it. It helps people manage their own responses to conflict, de-escalate conflict situations, uncover the interests driving conflict behavior, and move from conflict to resolution. The workshop is experiential interactive, and fun, focusing on providing relevant skills that the people can use immediately in their work.